Helpdesk Entry Stage IT help job – Evening shifts and Weekends| NSW Authorities

5 Jan 2021
Location
Sydney, Parramatta & Western Suburbs
Wage
$32.50/hour + tremendous
Work Sort
Contract/Temp
Classification
Data & Communication Expertise, Assist Desk & IT Assist
Nice alternative for an skilled Buyer Service Skilled eager to kick begin their profession in IT.
12-month contract with glorious development alternatives.
Begin date earlier than the top of January 2021.
Parramatta workplace location.
$32 p.h + tremendous see
Customer support abilities and an curiosity in pursuing a profession in IT is Perfect.
24/7 workforce – 10 hour shifts spanning 5.30pm – 6.30am, and 24×7 throughout weekends and public holidays.
40 hours per week – Rotating Roster & On-call.
Our consumer is searching for a customer support skilled to hitch their service desk workforce in offering Stage 1 IT help to a big NSW Authorities buyer base.

Concerning the function:

The Service Desk offers a single level of contact for all finish customers throughout the NSW Authorities Division. You’ll present help by resolving purchasers incidents and precisely logging the decision or investigative work carried out right into a Service Desk database.
The place will work inside a workforce of help employees on rotating shifts masking 24/7 hour operations and on name. The Service Desk Assist workforce has the general intention of attaining glorious ranges of buyer satisfaction and guaranteeing that consumer Service Ranges, specified inside their Service Stage Agreements, are met.
Calls will are available from all ranges of the enterprise, with customer support being key to supporting the purchasers in logging their IT points and fixing fundamental IT help requests which could be learnt on the job with coaching.
In depth development alternatives out there for candidates who show the proper abilities and perspective, together with with the ability to apply for the everlasting positions or getting into stage 2 or desktop help roles on completely different consumer websites. Coaching and development is actively inspired by the enterprise.

Necessities for the function:

Glorious communication abilities with demonstrated customer support or fundamental IT help expertise from a name centre or service desk surroundings the place KPIs akin to name time, first name decision and different SLAs are monitored.
Capacity to decide to working a spread of shifts on a rostered foundation masking nights, weekends and public holidays.
Have to be arrange and capable of make money working from home because of the present local weather which the consumer is supportive of continuous. We are able to at the moment solely think about NSW candidates at this stage.
Be a workforce participant with an perspective of somebody trying to be taught new abilities and progress of their function
This isn’t a job that requires intensive IT expertise, candidates with Stage 2/three help analyst / desktop help backgrounds will sadly not be proper for this function
Should have the ability to clear a division processed Nationwide Felony Police test.
Please apply now for rapid consideration, functions shut January 12th COB however we will likely be shortlisting as we obtain CV’s.